FAQs

How do you clean the nursing caps?

The big advantage of our product is that the caps are made of 999 silver and manufactured in a special and patented manufacturing process. This makes them resistant to germs and dangerous bacteria. This is not the case for products with lower silver content.

Cleaning with chemicals or cleaning products that could potentially endanger the baby is not necessary. Suffice it to clean the silver caps if soiled with warm water and a little soap.

Are the Silver Caps made of solid silver or a silver coating on a carrier material (copper or similar)?

This is not a silver plating. The Silver Caps are composed of three layers. An inner support layer of copper is surrounded by two plates of 999 silver. Pure 999 silver is very flexible and would not stay in the desired shape for a long time. In order to keep the outer silver layers in shape, therefore, the copper core is used.

Only then can be a medically profitable application be guaranteed. Allergic reactions can be ruled out since the application of the silver caps does not cause skin contact with the copper plate and the silver plates are not mixed with copper.

What dimensions / size do the cups have? how high or low are you in the middle?

The caps are 1.69in in diameter and 0.31in in height. The size of the Silver Caps is chosen to guarantee maximum skin contact. This cools and keeps the area on and around the nipple moist, which is important for wound healing. A positive side effect of the low height, the silver caps are comfortable to wear under the bra and do not show through so much.

Do I have to wash the nipples before breastfeeding?

It's not necessary given the antibacterial properties of the silver unless you are also using creams or ointments. It's a matter of personal preference

Can I use the Silver Caps as a precaution?

Wounding breasts are among the most common breastfeeding problems and increase the risk of premature weaning by 14 times. A precautionary treatment with the nursing pads is therefore highly recommended. The nursing pads have their effect even in a precautionary application. Pain and inflammation can be effectively avoided.

Which payment methods are accepted?

We accept all major credit card; as well as, PayPal.

How long does it take to receive my order?

We are shipping directly from our warehouse in Europe. This means that depending on your location, you should receive your order between 7 to 15 business days.

How do I know if my order has been shipped?

Once your order is shipped, you will receive an email with your tracking number so you can follow it all the way to your door. 

You can track your package along the way by entering your tracking number >> here 

I haven't received my order yet! Is it lost?

Not really, due to the different holidays and seasons across the world, it's possible that some orders may take longer than usual.

If you received your tracking code, that means the order was processed properly and has been shipped.

You can track your package by entering your tracking code here https://www.17track.net/en

If it says that it has been delivered, please contact your local office for more information on the location of your package.

And make sure you've entered the right shipping address.

What is the refund/exchange policy on my purchase?

Our policy lasts for 30 days. If more than 30 days have passed since your purchase, unfortunately, we can offer you a refund or exchange.

In order to be eligible for a refund, your item must be unused, in the same condition in which you received it, and in its original packaging.

All items bought on sale can't be refunded.

For more information, you can see our full refund policy >> here

We didn't answer your question?

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